Making an Appointment

Phone: (307) 347-6165

Our Office Hours:

Monday - 8am - 9pm
Tuesday - 8am - 6pm
Wednesday - 8am - 9pm
Thursday - 8am - 6pm
Friday - 8am - 6pm

We do not have a waiting list. Our goal is to provide same day access.  Depending on your needs we may be able to schedule an appointment for the day you call.  Otherwise, we are usually able to schedule appointments within a week from the date you call.

We have an on-call therapist available 24/7 for all emergency calls.  If you are in crisis call us at (307) 347-6165 so that we may assist you in accessing our on-call therapist. 

We require all clients to fill out an Application for Services and a Release of Information (if applicable).  A Release of Information must be signed in order for us to acknowledge to anyone that you are a client.  We cannot release appointment times or your presence in the building to anyone without a release.  If you have a spouse or other family member that may be calling to verify appointment times, you will need to sign a release specifically for that purpose.  You have the right to cancel a signed release at any time by submitting a written request to cancel the release.  

We will provide you with a copy of our HIPAA Compliant Privacy Policy and a Professional Disclosure for the provider you are assigned to. 

When you call to make an appointment we will offer to send you the paperwork in the mail and you can bring it with you when you come in, or you can arrive a few minutes early to complete the paperwork. 

 

Accepted Forms of Payment

 

Equality Care (Medicaid)

We accept Equality Care.  If you receive services from CPCC not covered by Medicaid, you will be charged according to your adjusted income rate.  Applicable co-pays are due at the time of service.

 

Kid Care

We accept Kid Care.  If you receive services from CPCC not covered by Kid Care, you will be charged according to your adjusted income rate.  Applicable co-pays are due at the time of service.

 

Medicare

We accept Medicare.  If you receive services from CPCC not covered by Medicare, you will be charged according to your adjusted income rate.  Applicable co-pays are due at the time of service.

 

Insurance

We will bill your insurance company for all services.  Check with your group plan for specific details of what your insurance company covers.  Applicable co-pays are due at the time of service. 

We are contracted as in-network-providers with the following companies:

Check your group plan to see if your insurance company is contracted with any of these networks.  If your insurance company is contracted with a network that is not listed above please call to see if we can contract with them.  Our goal is to provide the most cost efficient services to our clients.

We are required to bill your insurance company our full fee. We offer a discount based on your income to assist with out-of-pocket expenses but are unable to extend this same discount to your insurance company.

 

Sliding Fee Scale

We provide services on a sliding fee scale. Your fee is determined by your income minus $1,000 for each person living in your home. Our discounts range from 5% to 95% depending on your income level. We are willing to negotiate a fee that is agreeable to you. We DO NOT want your financial situation to prevent you from getting the help you need. Please call even if you think you can't afford it. We'll work with you.

We are unable to extend your sliding fee to your insurance company. If you have insurance we are obligated to bill them our full fee.  We will adjust your bill to your sliding fee once your insurance responds.

Payment is due at the time of service.

 

Service Contracts

We accept contracts from a number of agencies to provide services to clients including, but not limited to:

We also participate in Employee Assistance Programs (EAP).